Getting it right: Why is claims satisfaction so high? | Insurance Blog

An insurance claim comes at a stressful time in a customer’s life, often making it a negative experience. At least, that’s what you might assume. That’s why I was surprised when our latest research report, Why AI in Insurance Claims and Underwriting,   Speed of settlement drives claims satisfaction in insurance Overall, our survey found that … Read more

Insurance News: The heat is on—from climate change to claims | Insurance Blog

From catastrophic events linked to climate change to social unrest, the insurance industry is seeing big claims. While some risks are more easily predicted than others, new data sources may help insurers and customers find ways to turn down the heat. In this Insurance News Analysis, Abbey Compton and I talk about new data from … Read more

Claims about Japanese immigration – Marginal REVOLUTION

Japan will become an immigration powerhouse. Before the pandemic, the country was on track to accept about 150,000 new non-Japanese employees per year. This more than doubled to almost 350,000 in the first half of 2023. There are now approximately 3.2 million non-Japanese residents of Japan, up from barely half a million 30 years ago. … Read more

New strategies for P&C claims litigation management | Insurance Blog

According to AM Best Financial reports, between 2018 and 2023, litigation management costs for the combined Property & Casualty industry increased by 19%, amounting to an increase of $4-5 billion, or for context, bringing total litigation expenses to ~$24B of LAE. In both personal and commercial lines, carriers have experienced the adverse effects of social … Read more